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TMG TECNOLOGY ECOSYTEM

Our technology makes everything simple, faster, and accurate.
VVJ SYSTEM
API HUB
Vivu Connect

 

A powerful, all-in-one DMC management system, effortlessly connecting with both internal and external systems for seamless integration.

iVIVU​

 

Online travel platform that delivers a seamless integration of the high-tech industry and traditional travel industry​

Detail

Plutos

 

B2B online travel platform to empower travel suppliers and agents to connect and scale growth easily from anywhere, anytime.

Microsoft Dynamic 365

We use Dynamics 365 for Finance and Accounting, enabling streamlined processes, accurate tracking, and real-time insights to boost efficiency

RMS

 

Property management solution trusted by hospitality businesses across the globe.

CRM

AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and more

Booking engine

TMG’s Booking Engine offers seamless integration, real-time updates, and user-friendly navigation, ensuring quick, accurate reservations and a superior customer experience.

Web develop

We design and develop our website in-house through our Web Development team, ensuring it’s fully tailored to meet our specific needs and standards

Found in 1994 as Buffalo Tours, TMG has been a pioneer in Asia’s travel and hospitality sector. Over the past three decades, the group has evolved into a dynamic enterprise offering a wide range of travel and hospitality solutions, which developed VivuConnect (VC) one of the first DMC systems 15 years ago.
 

Initially built as an internal reservation system, VC has transformed into a comprehensive, tech-driven ecosystem that serves and connects external customers, including tour operators, hospitality groups, and travel agents of all sizes. Equipped with an API Hub and advanced features, the system seamlessly integrates with diverse platforms, boosting efficiency and adapting to the fast-changing demands of the travel industry.

Trusted Customers
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Happy Travellers
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Years Experience
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Succesfull Bookings
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Daily Users
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Key Advantages of VIVU CONNECT

Discover the top benefits of the VVJ System to streamline operations, enhance efficiency, and empower businesses for growth. Here’s how our system makes a difference.

Unmatched Flexibility

Effortlessly create customised packages by integrating both in-house and external content to cater to diverse client needs.

Fast Response Time

Receive support within 6 hours to 24 hours after your request, ensuring timely and efficient service.

Realtime collaboration

Collaborate with our online platform, where clients and our team co-create proposals efficiently, ensuring precision, transparency, and real-time updates

Long-term partners

Fostering long-term partnerships through a system designed for continuous collaboration, reliability, and shared growth

Seamless Integration

Connect smoothly with partners and suppliers via powerful APIs to streamline sales, operations and maximise efficiency.

Data Protection

Our system ensures data security with advanced encryption, access controls, continuous monitoring, and full GDPR compliance to protect sensitive information.

HOW DOES VVJ SYSTEM WORKS

The VVJ System streamlines operations with automated workflows and efficient task management, while enhancing quality control, cost optimisation, and inventory management to drive continuous improvement and performance.

1 - Our Operational Functions

Ensure operational efficiency with our system’s streamlined processes, optimised task handling, real-time updates, error reduction, task management, and improved team coordination for smooth and effective operations.

Data Process

We carefully manage supplier data, laying a solid foundation for teams like Reservations, Operations, Accounting, and Finance to work efficiently, quickly, and accurately within the system.

Health & Safety

We ensure the safety of those who travel with us  and provide our tour operator/travel agent partners with peace of mind by working with Sanderson Philips to audit all suppliers and the H&S details will be record on our system.

Product

Using this data within the system, our Product Team crafts customized offerings tailored to each destination.

Quotation & Reservation

Our destination’s experts will use the function MyVC to manage the quotation and the reservation. Our motto is get back to our customers within six working hours 

Operations

Our system enables smooth and efficient operations by simplifying processes, reducing the risk of errors, and providing the ability to take immediate action when necessary, ensuring seamless workflows and responsive decision-making.

Accounting & Finance

Our system simplifies accounting by making invoicing effortless, reducing errors, and enabling efficient collaboration with clients, ensuring accurate collections and seamless financial management

Report

Our system offers advanced reporting features, transforming data into actionable insights. It simplifies analysis, enhances collaboration, and ensures accurate, real-time information to support strategic planning and effective client communication

APIs

Connect seamlessly with our system, integrating effortlessly with various platforms to enable efficient data exchange, automate workflows, reduce manual tasks, enhance collaboration, and ensure accuracy for future growth.

2 - Our Improvement processes

Ensure top-notch quality with our system’s  quality control processes, featuring automated checks, real-time monitoring, error detection, and consistent standards to deliver reliable and exceptional outcomes

Quality control processes

1
Collect feedback
2
Do mystery check
3
Collect issues & solutions
4
Analyze results
5
Staff training
6
Update guides & drivers profile
7
train Suppliers VVJ SLR

Cost optimize process

Forecast bookings
Deal better price by large volume
Get new promotions

Inventory management process

Get allocation
Update Logistic
Allocation Management

HOW DOES OUR SYSTEM IMPACT TO THE BUSINESS

OPERATION EXCELLENT

With the support of our system, our dedicated human expertise, and extensive experience in DMC, we achieve outstanding results for both customers and travellers through streamlined processes, real-time collaboration, enhanced efficiency, reduced errors, and superior service quality. Our tools and skilled team ensure seamless coordination, while our industry knowledge allows us to deliver tailored experiences, maximise client satisfaction, and drive continuous improvement.

OUR NPS SCORE

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Detractors

Passives

Promoters

Travel Field AVG NPS Score

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Avg of Accommodation Score
91%
Avg of Meal Score
93%
Avg of Tour Guide Score
96%
Avg of Driver Score
94%
Avg of Experience Score
90%

APIs HUB

Our VivuConnect API Hub effortlessly connects customers, suppliers, and leading platforms like OTAs, hotel management systems, and CRMs. With features like unified management, reliable traffic control, and seamless upgrades, it transforms operations across hotels, tours, transport, and more. Experience enhanced efficiency, seamless integration, and exceptional service connectivity.

Vivu Connect API Connection Process

We are willing to work closely and support our partners with a seamless and efficient integration process. Below, you will find a detailed guide through the five key stages of our connection process:

Registration, Test Environment Configuration, Application Development, Certification Process, Mapping Data, and Deployment to Production. Each stage ensures that your application aligns with our technical standards and business requirements, facilitating a smooth transition from initial setup to going live. Join us in this journey to enhance your operational capabilities and expand your service offerings through our robust Extranet platform.

Objective: Initiate partnership setup by collecting essential partner information.

Action Required:

Output: Confirmation of registration and progression to environment setup.

Objective: Establish a sandbox for development testing.

Action Required:

  • Upon successful registration, our technical team will provision a test environment.
  • Access credentials and relevant documentation will be provided to facilitate the development process.

Output: A fully functional test environment with access credentials.

  • Objective: Develop the application adhering to VC Extranet standards.

    Action Required:

    • Develop your application according to the provided specifications and design guidelines.
    • Regular updates and sync points should be scheduled to review progress and integrate feedback.
    • Utilize the test environment to validate and refine application functionalities.

    Output: Application ready for the certification stage.

Objective: Ensure the application meets all technical and business requirements.

Action Required:

  • Engage with the VC Extranet technical team to execute predefined test cases.
  • Address any issues identified during testing to meet the certification criteria.

Output: Official certification confirming compliance with VC Extranet requirements.

Objective: Align product offerings and related data between partners and Vivu Journeys to ensure proper connectivity and functionality.

Action Required:

  • Map product data and related content between your systems and the VC Extranet to ensure that all information syncs accurately across platforms.
  • Collaborate with the VC technical team to confirm data accuracy and consistency.

Output: Verified and aligned data ensuring seamless integration and operational accuracy.

Objective: Launch the application on the production environment.

Action Required:

  • Post-certification, the production environment will be set up within a maximum of five working days.
  • Deploy your certified application to the production environment.
  • Monitor the application for operational stability and address any emerging issues.

Output: Application goes live and begins handling real transactions.

This is how we win the trust of one of our biggest customer

Successful story of one of our Customers

Challenge

When we first signed a contract with a major UK customer, the process from request to booking was slow. Lengthy back-and-forth communication and cumbersome manual workflows caused significant delays, making it difficult to deliver the swift service our customer needed.
These inefficiencies kept bookings stagnant, with missed opportunities limiting growth. Our customer grew increasingly concerned as their clients experienced longer wait times, and we need a  game-changing solution

Solution

Our automated solution, using an API connection between the VVJ system and the customer system, efficiently manages hotel booking requests. It enables seamless communication between customers, reservation teams, and suppliers, with real-time notifications and confirmations. This streamlined workflow enhances efficiency, reduces errors, and ensures faster response times.

Result

As a result, bookings and revenue increased, while the time consumed for each booking reduced significantly, creating a win-win situation for both parties. Customer enjoyed faster, more efficient service, and we achieved enhanced operational performance and growth.

Frequently Asked Questions (FAQs)

You can reach our IT team at their office located on the 8th floor, 157 Pasteur Street, Vo Thi Sau Ward, District 3, HCMC. We’re here to assist with any technical queries or support you may need.

At present, we offer support in English and Vietnamese. However, we are actively working on expanding our language support to include Chinese and Korean to better serve our partners.

Currently, we provide content in English and Vietnamese. We are planning to extend our support to include Chinese and Korean languages to accommodate a broader range of partners.

For transactions within Vietnam, please use the Vietnamese Dong (VND). For international transactions, we recommend using the US Dollar (USD) for consistency and convenience.

Our API is configured with a timeout setting of 60 seconds to ensure timely responses and maintain optimal system performance.

To ensure fair usage and system stability, we limit the maximum number of requests to 100 per minute.

We strive to maintain an efficient service, with an average request response time of 1 second, ensuring quick and reliable access to the information you need.